Refunds & Cancellations

1. Where this policy applies

This policy applies to purchases completed directly through Liu's website checkout, including purchases made for your own account and purchases sent to another Liu user as a gift.

If you purchase through Apple's App Store, Google Play, or another third-party storefront, that storefront's billing, cancellation, and refund rules apply instead.

2. Cancelling a recurring plan

You may cancel a monthly or annual Liu Pro plan at any time before its next renewal. Cancellation prevents future renewal charges and does not immediately remove access you have already paid for.

To manage or cancel a recurring plan, open Settings, go to the billing section, and select Manage Billing. You will be redirected to the secure Stripe billing portal, where you can review your plan, update your payment method, or cancel the subscription.

Cancelling a subscription and requesting a refund are separate actions. Cancelling stops future renewals but does not automatically refund a payment that has already been completed.

3. Direct-checkout refunds

For a purchase completed directly through Liu's website checkout, you may request a full refund within 14 days of the original purchase or renewal date. After that window, payments are generally non-refundable except where required by applicable law.

This refund-request window applies whether the purchase was made for your own Liu account or sent to another Liu user as a gift. Refund requests must normally be submitted by the person who completed the payment.

If a refund is approved, Liu may remove or reverse the corresponding subscription access, Founder's Edition access, Jade, gift, or other digital benefit associated with the refunded purchase.

4. Founder's Edition refunds

Founder's Edition is a one-time purchase, not a subscription. For purchases completed directly through Liu's website checkout, you may request a full refund within 14 days of purchase. After that period, the purchase is generally non-refundable except where required by applicable law.

An approved Founder's Edition refund removes the associated lifetime Pro access and Founder recognition from the account that received the purchase.

Founder's Edition provides lifetime access to Pro as future Pro features launch. It does not make unshipped features available immediately or guarantee a fixed future feature list or timeline.

5. How to request a refund or billing help

Recurring-plan cancellations should first be completed through the self-service billing portal available in your account settings.

To request a refund or get help with a charge, email support@liu.app from the email address used during checkout.

Include the purchase type, the purchaser's Liu account email, the approximate purchase date, the amount charged, and any Stripe receipt, invoice, or order reference you have.

If the purchase was sent as a gift, also include the recipient's Liu account email or display name. We may request additional information to verify the purchase and protect the account holder.

Never send your complete payment-card number, card security code, Liu password, recovery codes, or authentication codes.

6. Questions

Visit Support for help with billing, checkout, account access, privacy requests, or general questions.