Support
How can we help?
Reach Liu for account questions, learning issues, existing billing or access help, refunds, cancellations, or privacy requests.
Effective date: July 10, 2026
Open-beta support
Paid purchases are not available during Liu's open beta. Support remains available for existing or historical billing issues, previously granted access, refunds, cancellations, and account questions.
Contact Liu
The fastest way to reach us is by email. We will reply as soon as we can.
Email support@liu.appInclude these details
To help us resolve an issue faster, include the email on your Liu account, what you were trying to do, what happened, the device and browser you used, and a screenshot or error message when relevant. Never send your password.
Existing billing, refunds, and cancellations
Liu is not currently offering new paid checkout during the open beta when commercial checkout is disabled. If you have an existing or historical transaction, subscription, refund request, or billing issue, support remains available.
For an existing cancellation or refund request, email us from the account email and include the approximate transaction date and any receipt or order reference you have. Read the full Refunds & Cancellations policy first.
Access and entitlement help
If existing Pro, Founder, gifted, referral, or historical paid access is not appearing correctly on your account, use Liu's Restore Access option or contact support. Restoring existing access does not start a new purchase.
Account and privacy requests
You can ask for help accessing your account, correcting account information, or requesting account and data deletion. For account or privacy requests, write from the email address connected to your account so we can verify the request.